Re: Spectrum App error code RGE-1001 when opening with Roku

REALLY? What do we pay a fortune for. Dropping Spectrum!
Rookie

Re: Spectrum App error code RGE-1001 when opening with Roku

Whenever this happens - and it has been off and on for the last year - I find the system thinks I'm not at home. Roku app is not letting me log in...so I try live Spectrum TV on the web and it errors out "Live TV and ON-Demand streaming is only available `in the U.S. and its territories."
Where does it think I am, Ibiza? I'm still in my home in Cali but because of this IP address problem now the Roku app thinks I'm trying to log in from out of the country...
Rookie

Re: Spectrum App error code RGE-1001 when opening with Roku

Try watching on the web:
https://watch.spectrum.net/livetv
if this says you're not at home, the Roku app won't work either because we're not allowed to stream live TV from out of our home network...
Rookie

Re: Spectrum App error code RGE-1001 when opening with Roku

So I got mine working this morning. I took a few easy steps.

-Power cycle your gateway(or modem and router if seperate.)

-Update firmware on Roku device(It's in the settings, Google a how to; if you can't find it.)

-Update firmware for router(open broweser enter private IP address ex. 192.168.1.1)

-Update firmware for gateway(modem/router**These things are crap and dumb as heck. Waste of money, the signal strength is weaker than an 80 year old, doesn't have external antennas like worthy technology should(Arris TG1672.))

-Delete/Reinstall Spectrum app on Roku device.

-Open app and login

 

Re: Spectrum App error code RGE-1001 when opening with Roku

How about you just fix the problem, it’s on going and unresolved...
Newcomer

Re: Spectrum App error code RGE-1001 when opening with Roku

Spectrum wants us to pay for the box. They dont make a penny when we use our apps. We never had problems in Erie PA until they required the use of set top boxes. Pure garbage company...puke emoji!!!!!

Re: Spectrum App error code RGE-1001 when opening with Roku

Good evening,

 

I see your initial response was in August of 2017, I write this on November 6, 2017, and this is still an issue.  When will this be resolved? 

 

Since Spectrum took over TWC our internet is sub-standard as well as our TV.    TWC was not exactly the greatest, but Spectrum is worse.

 

Sincerely,

TN