So I got mine working this morning. I took a few easy steps.
-Power cycle your gateway(or modem and router if seperate.)
-Update firmware on Roku device(It's in the settings, Google a how to; if you can't find it.)
-Update firmware for router(open broweser enter private IP address ex. 192.168.1.1)
-Update firmware for gateway(modem/router**These things are crap and dumb as heck. Waste of money, the signal strength is weaker than an 80 year old, doesn't have external antennas like worthy technology should(Arris TG1672.))
-Delete/Reinstall Spectrum app on Roku device.
-Open app and login
Spectrum wants us to pay for the box. They dont make a penny when we use our apps. We never had problems in Erie PA until they required the use of set top boxes. Pure garbage company...puke emoji!!!!!
I see your initial response was in August of 2017, I write this on November 6, 2017, and this is still an issue. When will this be resolved?
Since Spectrum took over TWC our internet is sub-standard as well as our TV. TWC was not exactly the greatest, but Spectrum is worse.
@MrToad and any others still experiencing this issue. At this time December 4, 2017, there is no posted issue with the streaming service to Roku. If you are still getting these errors we encourage you to contact our direct support team for further research on your issue.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
This is still an issue. I even had a tech out today to address cable set top box issues. All networking checks out.
I agree, the app is not well designed or supported and borders on false advertising.