Rookie

Roku Spectrum App Issues

Recently I've been having major issues with our Roku and the Spectrum App. Netflix, Amazon, and Goolge Play all work fine. Spectrum keeps erroring out with RLP-1999 and RLP-999.
5 REPLIES
Lead Moderator

Re: Roku Spectrum App Issues

Errors like that are normally connectivity issues. 

 

I encourage you to post your modem logs and some information about 

what speeds you are seeing.

 

Are you hardwired with your Roku or are you using that wireless? If you 

are using wireless do you have the same issue when hardwired? Do you have

problems with the app on other devices as well or just the Roku? 

 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Newcomer

Re: Roku Spectrum App Issues

I also have had this problem recently. It worked fine while playing a movie but has issues playing other channels.
Newcomer

Re: Roku Spectrum App Issues

I am also having having this problem, but mostly wth the Hallmark Channel.  I do have issues with both my Roku devices (multiple) and my laptops using the Spectrum app.  My one Roku is within 8 feet of my brand new WiFi.  Most (but not all) other channels tend to work.  I have 200 mg download service speed.

Newcomer

Re: Roku Spectrum App Issues

Over the past 3-4 years I had nothing but problems with spectrum app on Roku.  It did run better when they were time warner. It’s funny our goes out at night around 8pm every night and during football games.  We give up. 

They cant seemed to get it right, however other companies manage it well.  I’m testing direct tv now app on my Roku device.  Not bad, does have some minor issuses but free DVR included 

 

Over all all I intend to cancelled the tv aspect of sputum and go with someone who is knowledgeable and dependable of today’s technology and future. 

 

Rookie

Re: Roku Spectrum App Issues

We're in the same boat but, looking at Hulu and Sling. We see the most issues after 7 PM as well. Netflix and Prime work fine.