Roku Food Channel and HDTV suddenly say I'm not authorized

[reds91185 · Accepted solution]

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Klizharris wrote:
Are you saying there's nothing wrong with Sectrum requiring subscribers to purchase a cable package to view these shows? I'm not sure I understand.

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Yes, I am saying that in order to view a pay cable network you would have to subscribe to the package that offers that network. If the individual apps for those networks allowed you access to their own programming without being a subscriber, that is on them, not Spectrum.

[Hillivy]

I am too... I have reset mine twice. I love those channels so much.

[Pacfanweb]

My Roku is telling me right now that I do not receive Fox Sports South on channel 50 in my cable subscription. However I have a spectrum cable box downstairs that is watching the NC State Pittsburgh game on channel 50 as I type. I absolutely have it in my subscription

[Julia_R · Accepted solution]

If you are missing channels you believe you should have access to and you have done 

basic troubleshooting we would encourage you to contact us directly for support.

We can be reached several ways:

Twitter: @Ask_Spectrum (please DM)
Facebook: https://www.facebook.com/Spectrum (please PM)

Please do include your account number, your username, any error messages and any steps you have already performed in troubleshooting.

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums