Spectator

ROKU STREAMING STICK

i was previously using the modem router combination from spectrum and my spectrum tv app worked with Roku.    I recently exchanged it for just the modem at the Spectrum store and am using my own router which has better range.  Upon doing that, I can no longer get the spectrum tv ap to work on my tv's.  It works on phone and lap top.  I get error code RL-1000 after I input my spectrum user name and password.  Ive called support several times and they say they are working on a fix.....Why did it work with Spectrums router and not mine?

2 REPLIES
Helper

Re: ROKU STREAMING STICK

You may have to delete the app and reinstall it so it can configure correctly to your personal router.

 

I have three Roku devices in my house that all work with my personal router.

Spectator

Re: ROKU STREAMING STICK

I will give it a try.  Thanks!