Observer

Not working for local channels

Anyone else upset by the run around given by the private message system on the forum? The problem is on Spectrums end .. it is obvous what the problem is. Hopefully someone sees this that can solve the issue.

 

The MAC address of the cable modem needs to be added to the database that Spectrum uses to decide what is a local channels are avaialble to the user. 

 

10 REPLIES
Expert

Re: Not working for local channels

No....  Your modem's CMTS server at the head end knows what zip code you're in and should set all your devices to the proper channels for that zip code.

If your cable modem and cable box are out of sync, any streaming device won't work.

 

Repower the modem and cable box

 

Boz
Sharer

Re: Not working for local channels

[ Edited ]

customer92346 wrote:

Anyone else upset by the run around given by the private message system on the forum? The problem is on Spectrums end .. it is obvous what the problem is. Hopefully someone sees this that can solve the issue.

 

The MAC address of the cable modem needs to be added to the database that Spectrum uses to decide what is a local channels are avaialble to the user. 

 


I don't know if it is, but if it's anything like the trouble I had with not getting the correct channels on the TWCTV app in Nov, 2016, you'll need to keep hounding the forum mods to get a case opened with the correct department/tech support level that knows how to get the setting fixed on your TWCTV/SpectrumTV account.

 

The problem on my TWCTV account was eventually fixed by the correct department/tech support level.

Observer

Re: Not working for local channels

2 weeks into it now.. and yes I am having the exact same problem.

Observer

Re: Not working for local channels

I have already done this .. several times.. before i was promted by Spectrum and after..

Boz
Sharer

Re: Not working for local channels


customer92346 wrote:

I have already done this .. several times.. before i was promted by Spectrum and after..


So, what was the outcome?  What did support say?

Lead Moderator

Re: Not working for local channels

We have heard back from our specialists who indicate the issue should be resolved.

 if you will please test and then let us know via our PMs if you are still experiencing issues.

 

Thank you!

 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Valued Contributor

Re: Not working for local channels

[ Edited ]

 I'm in Fairport Harbor, Ohio, zip 44077. My Roku player, with the Spectrum app, gets all my area's local channels just fine and always has, from the moment I initially connected it to my TV almost a year ago. I have never had any lasting problems with the Spectrum app or the TWC app, except for occasional stream freezes (the message "Loading [channel name] ..." appears on my screen when this occurs; it is most noticeable during bad weather, but thankfully it does not last very long).

 

   One thing everyone using a Roku player absolutely must remember, however, is that the TWC (now Spectrum) application will not receive your area's local television stations unless you have at least Starter TV service from TWC on your cable account. The cable need not be physically connected to your television, but TWC must at least have a record in their files that you have at least Starter TV. If this is missing, your Roku will not receive local TV; that is simply the way the system works. There is no way to cheat this system, any more than you can get free cable since TWC started scrambling channels (one major reason for scambling or encrypting channels is to deter theft of cable service). A cable box, DTA (digital transfer adaptor) or Roku with TWC/Spectrum app and at least Starter TV service is now required to receive anything. This is not unique to TWC/Spectrum; every cable operator in the US now requires subscribers to use  a cable box ahead of the television. TWC was the last holdout, but now that they have merged with Spectrum, the rule is no box, no service. Your TV will show only notices on every channel the likes of "This channel cannot be viewed without a cable box connected to your TV" if you try to connect the set directly to the cable; in other words, a direct cable connection will not work, even if it formerly did.

 

  Complaining to TWC will not help. All they will tell you is you need a cable box, DTA or a Roku connected to your TV before you can watch anything. Again, no box, no service. In addition to deterring theft of service, TWC's having encrypted all channels forces every subscriber, with no exceptions whatsoever (even if you have a flat screen with a clear-QAM tuner),  to use some sort of box ahead of the set. The only way around this is to use an OTA television antenna to get your TV reception; however, in some areas of the US, such as mountainous regions like the Pittsburgh area, parts of West Virginia, and the West Coast, et al., OTA television antennas do not work well or, in some cases,  at all, so cable is the only option.

 

 

 

 

 

Newcomer

Re: Not working for local channels

I just bought a new roku tv. There are no local channels. I also can't get them on my tablet. Spectrum said they have been working on this problem since May. I live in 78258 zipcode. Only reason I bought new tv was for this service.
Newcomer

Re: Not working for local channels

Spectrum needs to get their act together.  My local channels have disappeared again for about the sixth time in the past 6 or 7 months.    It seems that everytime they send out a push upddate to the software it happens. 

 

This problem existed with TWC just prior to the official switchover too.   I have called Spectrum each time  and have now given up.  Every time I call they insinuate I am doing something wrong.  I have spent hours on each doing everything they tell me to do.  Of course they verify my account is current and paid each time which is not the issue.  Several times I have been told this is an issue unique to me....to which I reply look at the internet I am not the only one.  

 

The part that really irks me is that I am a paying customer and not getting what I pay for from Spectrum.   Don't even get me started on watching tv on a device away from home  with the app (not via Roku).  They have advertised you have access to all channels which is not true, the list of channels available is not even a quarter of the full line up.