Got the new Arris modem because I had no dial tone and it was a requested TWC upgreade. Now I have NO Roku service, it tells me to join my home network, which I'm on, and the TWC app doesn't even work on the home computer that's on the same network.
I did select the NEW network in the settings and joined it sucessfully.
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I connected to the new network created by the TWC modem. I get a message saying:
We see you're away from home
This channel is not available outside of your home. please explore other content
I get this on my computer on the TWC Wi_FI from the TWC modem i just put in, i get the same msg on my iphone as well.
On the Roku ijust get the login screen over and over
Ok, that's different.
TWC does not have the new IP address tied to your account. Sometimes that takes 24-48 hours
Unplug both the cable box and the modem.
Plug the modem and cable box back in and wait for the cable box to reload. Hopefully that sync's them back up.
If not you'll be on the phone with them...