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New modem now no Roku

Got the new Arris modem because I had no dial tone and it was a requested TWC upgreade.  Now I have NO Roku service, it tells me to join my home network, which I'm on, and the TWC app doesn't even work on the home computer that's on the same network.  

 

I did select the NEW network in the settings and joined it sucessfully.

 

 

11 REPLIES
Expert

Re: New modem now no Roku

You have a new Ip address and need to change the aps to recognize it.

 

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Re: New modem now no Roku

I connected to the new network created by the TWC modem.  I get a message saying:

We see you're away from home
This channel is not available outside of your home.  please explore other content

I get this on my computer on the TWC Wi_FI from the TWC modem i just put in, i get the same msg on my iphone as well.

 

On the Roku ijust get the login screen over and over

 

Expert

Re: New modem now no Roku

go into the aps and change your home IP address.

Browser

Re: New modem now no Roku

the Roku can connect to all other channels, Netflix, History etc

just NOT the TWC channel.

 

 

 

Expert

Re: New modem now no Roku

Ok, that's different.

 TWC does not have the new IP address tied to your account. Sometimes that takes 24-48 hoursWoman Sad

 

Unplug both the cable box and the modem.

Plug the modem and cable box back in and wait for the cable box to reload. Hopefully that sync's them back up.

 If not you'll be on the phone with them...

 

 

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Re: New modem now no Roku

I havent tried unpluging the cable box, i'll try that!

Expert

Re: New modem now no Roku

TWCTV get's it's info from your cable tv physical box

Browser

Re: New modem now no Roku

reset the cable box and still the same. 24 hrs down 24 to go i guess?

 

Expert

Re: New modem now no Roku

Wonderfull...Robot Sad

 

Try resetting everything in the morning, if it still doesn't, go into the roku, delete and reinstall TWC...