Not applicable

Incorrect Programming Is Showing On Certain Networks

So I am selecting networks to be presented with the wrong television show instead. For example, I'll select Cartoon Network to watch Family Guy on Adult Swim (At 11PM) and Teen Titans Go shows up instead. Its still doing it too, it's creepy and strange, I don't have a DVR service and am simply selecting the channel on my Roku, it's in a loop as well and plays the same show over and over again. I decided to add a photo of proof of this bizarre glitch.

Update - I have even removed the application and signed back into it, it still does this.

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3 REPLIES
Lead Moderator

Re: Incorrect Programming Is Showing On Certain Networks

Good morning!

 

So that we understand, you are trying to watch it live no On Demand correct? 

You said it happens to a number of programs? Channels? 

 

In the guide on your cable box are you seeing the same programming listed on the 

guide on your Roku?

 

If you do select the On Demand through the Roku for the channel/program do you

get the wrong show there as well? 

 

When you signed out of the App did you completely remove our app, restart the 

Roku through the settings menu and then readd the App? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Lead Moderator

Re: Incorrect Programming Is Showing On Certain Networks

Hi!

 

I wanted to get back with you. I did a bit of digging and I do see that this issue 

is known on Cartoon Network and we are working to get this corrected.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Not applicable

Re: Incorrect Programming Is Showing On Certain Networks

Alright then! Thanks, Julia, I knew I wasn't going crazy.