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Rookie

HBO GO on Roku - No Sound

When I play a show on HBO GO on the Roku II, I get a message indicating that the sound is not compatible - no sound. I changed the settings on the TV, but I continue to get the same message. I have no problems with TWC or SHO OnDemand from TWC - good sound. THe only channel that gives me any problem is HBO GO. 

 

Not sure what else I change at this point.

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4 REPLIES
Expert

Re: HBO GO on Roku - No Sound

Contact roku,your box needs a firmware update...

 

Rookie

Re: HBO GO on Roku - No Sound

Thanks. I changed the sound setting from "surround" to Stereo and that did it.
Expert

Re: HBO GO on Roku - No Sound

check oin line @ roku and see if yours needs the new update...

 

Rookie

Re: HBO GO on Roku - No Sound

Accoding to the settings page on the Roku, the Roku updates everyday when it is turned on At least the settings page indicates that the firmware is up to date. I will check with Roku as well. That is an excellent suggestion - particularly since it used to work well in both sound settings.