We also have this and other issues on a regular basis. (It also happens on other devices as well) We don’t have their cable box as their fees are rediculous. End up calling and/or chatting with support. Their “fixes” never really fix as this and other issues appear enough to be really frustrating. The tech that comes does not find a problem and then theorizes. It’s been a long time since I’ve given up on this and and don’t request a tech visit. Intermittent enough and unpredictable. Don’t need a storm or bad weather as with sat. They promo more reliable than Sat but leave me doubting.
Then its the ever frequent “Service Unavailable” like this morning. Local stations are unavailable.
Slow or no internet is also a problem.
But their invoice bill is always punctual with no credit in site for the down time unless you take the time to call or chat with them which can take a lot of time and effort!
I guess being the only service in town allows for no motivation.