Observer

App not working on Roku

Last about 4 days the app won't work on Roku.  I've restarted the Roku, reloaded the App and restarted my modem - no dice.  Is there anything I can do to repair it?  It just keeps saying "We apologize but we are unable to fulfill your reqest at this time.  Please try again later."

1 REPLY
Lead Moderator

Re: App not working on Roku

Sorry to hear you are having trouble. When you say you restarted the Roku, did you power off through the Settings Menu or just turn off and back on?

First thing I would suggest in uninstalling the channel. Reboot the Roku through the 

settings menu. Before you readd the channel please reboot the modem by pulling the power

plug to the unit for about 30 seconds and then plug it back in. Once that is done rebooting, if you are using a router, unplug the router and wait 30 seconds before plugging that back in as well. 

Once your equipment has rebooted please readd the channel to your Roku and test.

 

If you are still not able to use that please contact us for further troubleshooting. 

Items we would need to investigate further 

1. Account number

2. User name

3. Are you able to login to My Account? 

4. Were any changes made to your account prior to this happening? 

5. What is the model of your Roku?

6. Is the Roku hardwired or wirelessly connected? 

 

We can be reached directly at Forums_Help  

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums