05-15-2017 06:08 PM - edited 05-15-2017 06:14 PM
05-15-2017 07:32 PM
Try to unpower both the modem and all cable boxes. Power them all back up, report back if this fixed the issue.
This is peer to peer support, it's been reported that a full reboot sync's the account back up.
05-16-2017 05:43 AM
05-16-2017 11:01 AM
I contacted Spectrum it's a "known issue" their engineers are working on "dbl time" to fix...yet here I am Tuesday morning and it's STILL not fixed been down since Saturday