Monday - last edited Monday
Try to unpower both the modem and all cable boxes. Power them all back up, report back if this fixed the issue.
This is peer to peer support, it's been reported that a full reboot sync's the account back up.
I contacted Spectrum it's a "known issue" their engineers are working on "dbl time" to fix...yet here I am Tuesday morning and it's STILL not fixed been down since Saturday