08-15-2016 03:06 PM
Beginning yesterday, my TWCTV app no longer was showing my Los Angeles local network channels in the line-up. Earlier today, for appx 10% of the other channels on the line-up, I started getting a "We are unable to present (enter channel name here) at this time. Please try a different channel or try again later. " error. What is going on? Is this a problem with my hardware/software version? Is TWC changing it's channel line-up? ...or is TWC having issues?
08-16-2016 09:27 AM
One day later and I am still experiencing this issue. Things I've done so far.
1. Restart phone.
2. soft reset phone.
3. Cleared the cache in the app on my phone.
4. Uninstalled and reinstalled the app. (3x)
5. Assured that I am connecting via my home wifi network.
Is anyone else experiencing this same issue in Los Angeles or elsewhere?
08-23-2016 08:02 AM
Same experience here. No local channels under channel 34. Have tried on multiple android tablets connected to Wi-Fi. Took the same steps - restarted, cleared cache - can't get TWC app to recognize those channels. When I click on them in the guide, it only allows me to "Watch on TV" but not "Watch Here."
12-13-2016 10:00 AM
12-13-2016 12:48 PM
@robinsr2009 Sorry to hear you are having problems.
This is quite an old thread. We encourage you to begin your own thread with
some additional information about what you are experience.
Are you having problems with other devices as well or just the new phone?
^TWC-Social Media Customer Care
Lead Moderator-Community Forums
a month ago