The Spectrum App keeps losing sound on various channels.

[Alan_V]

Unable to hear sound on various channels on the app over my phone Samsung Galaxy Avant. In case it were my memory or space I cleaned it all to no avail. So it is the app that isn't working?

[James_M]

@Alan_V, 

Have you tried deleting and reinstalling the app?  This action resolves most issues.  

James M.
Spectrum Social Media Customer Care
Forums Community Manager

[Alan_V · Accepted solution]

After I cleaned out the memory and the cache and moved my pictures and video to a pc. I had just decided to do what you suggested by uninstalling the app and reinstalling it. I also rebooted the modem. Now it is working. All channels have audio.

I know what is ruining my memory on this phone. I joined Whatsapp. I landed in a family account and they pass around lots of video and pictures. So it was automatically downloading. That caused the phone, only 12 GB, to max out of memory. So I changed settings to not automatically download media.

[Alan_V]

I want to add that if it happens again, aside from clearing memory, I will first reboot modem and reinstall app. I am hoping not to deal with this often. This was a hand me down phone. I didn't realize that the whatsapp account was ruining my phone till a few days ago when I found months worth of video in the phone.