12-20-2016 06:34 PM
Please, please, please try to improve the app for watching movies and TV on tablets and phones. I'm sure you are familiar with the issues. I find I have to delete and re-download often to get the thing working. It's a great idea and I appreciate the effort. But, as you know, there are problems.
12-22-2016 06:41 AM
We would be happy to look into this for you. We are not seeing other reports of
having to remove and redownload the app for Android mobile devices.
If you will directly message us at TWC_ForumsHelp we can look into this.
if you will please include a bit more information
1. Your account number
2. Your username
3. Make, model and operating system on your Android Device
4. Do you have this issue when on your home network and away from your home network?
5. When you have the problem do you get an error message
6. Do you experience this with specific On Demand programs or specific channels?
7. When you delete and reload the application, are you turning your phone completely off and back on before reinstalling?
^TWC-Social Media Customer Care
Lead Moderator-Community Forums
02-23-2017 05:42 AM