Observer

Strange error message re: clock

Forgive the vague subject heading, but I didn't know how to summarize this problem in a few words. 

 

I tried to log in to TWC-TV today on my Android tablet, and got an error message which said, in effect, that my device time (the current time of day according to the tablet's clock) and my "server time" (whatever that is) don't match, and that unless I corrected the problem, the app won't run. How could server time and device time get out of sync anyway? Did the fact I recently cleared the cache have anything to do with it? Do I have to reboot my router?

 

I've actually had to set my device clock to the wrong time in order to get TWC-TV to work! Help!

 

Rachel

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5 REPLIES
Expert

Re: Strange error message re: clock

I'll bet it's the wrong time zone  or the NTS in your router is turned off

Observer

Re: Strange error message re: clock

Forgive me--NTS? What is that, and how exactly would I turn that on? 

Expert

Re: Strange error message re: clock

It's the time server, it will have the time zone listed

How many hours is this off?

 

Observer

Re: Strange error message re: clock

Problem solved--it was the time zone setting. It was set at GMT, and I'm in Central time. It must have reset to GMT as a default when I cleared the cache.

Expert

Re: Strange error message re: clock

Ok, great! Heart

Mark this as problem solved.

 Was this in the Tablet or the Router?

Sorry, I don't know why it screws up devices , maybe it's to prevent theft?