07-09-2017 06:39 AM
I have an android phone. The app worked fine until a few days ago. It no longer loads at home or on the go. The error message I receive is:
"We're sorry, something didn't quite work right. Please try later. DGE-1001. "
It's several days later and I still get that message. I have uninstalled and reinstall the app. Same message. I am on Android 6.01.
07-09-2017 10:29 AM - edited 07-09-2017 11:01 AM
Are you at home and locked onto your home wireless network? Bet you're on 4G and it won't work there.... you must get the ap and run it first time on your home connection otherwise it can't verify/ authenticate you.
Then maybe it will work on TWC hotspots and other connections, but not with all the channels you get at home.
07-12-2017 07:10 AM
I am on wireless connection Spectrum refuses to show my programs recorded
Since you hijacked someone else's thread already I'll answer...the app doesn't allow you to view recordings from the DVR on another device.
07-25-2017 05:14 AM
TO RESOLVE ERROR CODE DGE-1001, PLEASE TURN WIFI SERVICE OFF ON DEVICE, THEN HARD REBOOT MODEM AND ROUTER, ALLOW 4-5 MINUTES TO BOOT UP, THEN TURN WIFI SERVICE BACK ON , RELAUNCH SPECTRUM APP AND THAT SHOULD WORK. IF NOT PLEASE CALL SPECTRUM FOR ASSISTANCE. THANKS!