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Spectrum TV App for Android

Hi, I have a Samsung Galaxy S8. Two days ago my app stopped working. All I get is an error DGE-1001. I uninstalled & installed the latest app five times to see if it would fix the problem, but it still doesn't work. Please help!
2 REPLIES
Community Manager

Re: Spectrum TV App for Android

@june4555

 

This error means that the devices are not communicating.  Please try restarting the DVR or Set top box on the account.  You may also need to restart the modem as well.  

 

For direct assistance, we encourage you to contact our Social Media Customer Care team:

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

Rookie

Re: Spectrum TV App for Android

Same problem...help