Rookie

Spectrum TV App Watch TV issues

Why won't my spectrum TV app get passed the "Watch TV" part. I been trying for 3 days. Even uninstalled everything and reinstalled it all about 5 times. I can't watch tv on the spectrum app at all

6 REPLIES
Lead Moderator

Re: Spectrum TV App Watch TV issues

Sorry to hear you are having trouble.

 

Are you able to use the Spectrum TV product on other devices?

 

What type of device are you using? Have you rebooted your modem (and router if you use one) as well as your set top box or DVR? This normally will restore function to the app.

 

If not you may want to contact us directly for further support.

 

You can contact our Social Media Care team at:
Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Rookie

Re: Spectrum TV App Watch TV issues

I just got spectrum about a month ago. They noticed i had a firestick, so i guess they wouldn't give me a cable box and told me to download it to the firestick. It works on my phone but I'd rather watch it on a tv because I'm deaf and its easier reading subtitles on a bigger screen. If I could send a picture I'd show you exactly where it won't work. I downloaded fire tv so I can control my firestick with my phone. It works for the firestick but not the spectrum app. Im curious on what spectrum looks like but i can't get passed the "watch tv" screen
Lead Moderator

Re: Spectrum TV App Watch TV issues

Hi @Brandonj614  The Spectrum TV app is not compatible with the Fire Stick. You can use many of the partner apps. You can check on which ones here: https://www.timewarnercable.com/en/apps.html

 

What subscription package do you have for video? You absolutely can have a Set Top Box on the account. You can pick one up at any of our store locations provided that you have a "live" coaxial cable outlet in that room or a splitter that you can add the box on. 

 

Can you tell us a little bit about your set up? Do you have Internet also or just subscribed to video?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Rookie

Re: Spectrum TV App Watch TV issues

Yes I have internet and cable by spectrum. They put a cable box in the basement because my brother has an older television and one in the living room. But they noticed everyone else had a firestick and everyone else to download it to there firestick. My room my mom's room and my grandma's room is without cable.
Participant

Re: Spectrum TV App Watch TV issues

As already mentioned above, the Spectrum TV App is NOT able to be used on a Fire Stick.  It is very odd that a Spectrum installer would have said that!

 

https://www.timewarnercable.com/en/apps.html shows the following for the Spectrum TV App:

Available on: Computer • iOS (iPad®/iPhone®) • Xbox One™ • Android™ • Kindle Fire & HDX • Samsung Smart TV • ROKU®

 

Lead Moderator

Re: Spectrum TV App Watch TV issues

Some of our Partner apps support the Firestick. Spectrum TV does not however.

 

Spectrum TV is available on: Computer • iOS (iPad®/iPhone®) • Xbox One™ • Android™ • Kindle Fire & HDX • Samsung Smart TV • ROKU®

 

The Roku seems to be a very popular option. I have one myself and find it to be very user friendly and is supported by the majority of our partner apps as well as our Spectrum TV product.  

 

If you do want to look into that they have information here: https://www.roku.com/

 

If you decide you want to have cable outlets and cable boxes installed for the other rooms our sales team can get that set up for you.

 

1-800-892-4357

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums