Rookie

Recently added channels not available on Android device

I have and android phone with the Spectrum app loaded. I have been trying to watch the recently added channels that show on the guide but they do not show on the Live TV part. The channels are Heroes channel 1246, LAFF channel 1251 and Antenna TV channel 1265. Is there a reason these channel are not availabe to watch on Android since they show on the guide? Thank You

7 REPLIES
Expert

Re: Recently added channels not available on Android device

They're probably on the tier that costs $10-15 more a month. That is if you're a recent Spectrum transplant from TWC...

 

Established Sharer

Re: Recently added channels not available on Android device

Are you able to view these channels on your main cable box?

N/A

Re: Recently added channels not available on Android device

Also the Guide is also no longer rotating on the following devices:

 

Nexus 7 first gen

Samsung Galaxy Tab A

Samsung S5

 

It used to work when it was TWC branded.

Rookie

Re: Recently added channels not available on Android device

Yes! They are available on the main cable box.

Moderator

Re: Recently added channels not available on Android device

For the channels not showing on the app are you able to see the channels in the lineup? Are you able to get the content on your channels on the cable box? Also when did you notice the channels were added? 

 

Tyleen
Spectrum-Social Media Customer Care
Forum Moderator

Rookie

Re: Recently added channels not available on Android device

Yes, these channels are available on my cable box and I noticed they were added about 2 weeks ago through Twitter.

Lead Moderator

Re: Recently added channels not available on Android device

If  you will contact us directly we can look into this. We can be reached at Forums_Help

 

Please include your account number and verification of your address.

 

Please also include information on any steps you have taken to 

troubelshoot the issue. 

 

Look forward to hearing from you.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums