Newcomer

New Samsung tablet, app not working

Received the Samsung Galaxy2 tablet and the app isn't working. Every channel says "unable to present" but works on every other device. Have reset wi-fi, reset box, and uninstalled and reinstalled the app numerous times.
4 REPLIES
Lead Moderator

Re: New Samsung tablet, app not working

Sorry to hear. Which App are you trying to use?

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

 

Newcomer

Re: New Samsung tablet, app not working

TWC TV
Lead Moderator

Re: New Samsung tablet, app not working

So that we understand. You are able to load the app and sign in and then you 

get this message?

 

You are seeing this message on top of the menu or somewhere else?

Can you load On Demand?  A screen shot may be helpful.

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

Rookie

Re: New Samsung tablet, app not working

Have you tried this?
This worked for me on my LG G5!
-Uninstall "Spectrum TV App"
-Go to Play Store settings >Auto-Update Apps>Do not Auto-Update Apps
-Google Search "TWC TV Android App Apk"
-Click on TWC TV 4.1.1.16 apk download link
-Scroll down to bottom of page
-Download TWC TV 4.8.0.20512.release
-Go to your download folder and download apk file
-Disregard any "False Positive" message stating file may harm your android device
-Go to App drawer, click on TWC TV App, log in and enjoy watching Live TV again!

Hope this helps you out!