07-27-2017 11:40 AM
07-31-2017 12:51 PM
I'm sorry to see that you are experiencing issues with the app. Typically, reinstalling the app will resolve most issues. You may also need to restart the set top box. If the issue is not resolved, please let us know.
Spectrum Social Media Customer Care
Forums Community Manager
08-20-2017 04:58 AM
09-03-2017 07:19 PM
On 8/31/17, started getting an error code DLC-1005 on my android Spectrum Live TV app (have Spectrum Gold TV, Intenet & Phone). Error message says "Some channels available. Some channels are currently available. For full access. connect to your Spectrum Internet service. OK" When "OK" is pressed, local channels along with numerous other channels I watch are missing (like news channels 201 to 208). Have uninstalled / reinstalled the app numerous times, rebooted the Spectrum modem and router & reset the set top box with no luck. Annoying ads have also started showing up lately when watching TV that causes the screen to lock up & miss portions of the show. Also, have had numerous screen lock ups (but hear the voice OK) ever since I switched to Spectrum in late June '17. Each time I have to switch to another channel then go back to the watched channel. Very annoying for the amount of $ spent each month on Spectrum services... Glad there is no contract...
Called Spectrum Tech Person on 9/3/17 & they said it was a recent reported problem & are actively working on it (ticket #PRB000012414566) and will fix these complaints. Not sure when ticket was opened & no fix timeframe was given.