Rookie

Disable vpn settings

[ Edited ]

I have a zte max duo running android 5.1.1 and recently installed the spectrum tv app. I logged in and immediately got an error telling me to disable my vpn settings, however i have no vpn set. I never used a vpn on this device. Any way to force the app? 

3 REPLIES
Expert

Re: Disable vpn settings

Are you a TWC Legacy  customer or a Spectrum one?

Are you connected to your home network with the device?

 

Rookie

Re: Disable vpn settings

a spectrum customer and i'm connected to my home network

Expert

Re: Disable vpn settings

Go into my services and change your password. For some reason, that's the only way to get the aps to work on Spectrum if you were a former TWC (legacy)  customer