Spectator

DGE-1001 Error on Android App When Not at Home

Help.

Wife to be hospitalized for a month, and cannot get Spectrum app to run on wi-fi while at UNC Chapel Hill, using their wifi. Uses Tablet;  weak eyes cannot see TV on wall.

DGE-1001  error persists.

No trouble with same tablet back home.

Is this failing by design or what?

 

 

4 REPLIES
Highlighted
Helper

Re: DGE-1001 Error on Android App When Not at Home

This is by design. The full lineup on the Spectrum TV app only runs while you are connected to your home network.

 

Many individual network apps allow you to use your existing Spectrum username and password to access their content while away from your home network.

Established Sharer

Re: DGE-1001 Error on Android App When Not at Home

We should explain that this has recently become a standard contract requirement of the video content providers to all cable systems.  They want to ensure that you are paying them to watch their programming, not using a Spectrum access code loaned by a family member or friend.  Cross-checking your video feed against your Spectrum IP address lets them know they've got part of your monthly subscription payment. 

Spectator

Re: DGE-1001 Error on Android App When Not at Home

OK, thanks...I will try for individual channels, and see what works.

Any success stories will save me some more problem rediscovery.   ;-)

 

 

Proven Sharer

Re: DGE-1001 Error on Android App When Not at Home

If you are in a market that they support, you can also use "locast" to view local channels for free over the internet.

 

www.locast.org