Rookie

Channel unavailable message

For a few days now I have been unable to schedule recordings using the spectrum tv app. When I attempt to schedule a recording, i get an error message saying that the channel is currently unavailable on the Dvr. The error code is DCM-1474.
I have already tried unplugging the Dvr and reinstalling the app.
Anyone else experiencing this or have any suggestions?
2 REPLIES
Moderator

Re: Channel unavailable message

Hello @Greg26518

 

We'd certainly like to have this addressed. Please private message the address for the location serviced and the name associated with the account to us at THIS LINK so we may further investigate.

 

Thank you for your participation in the Forums!

 

Regards,
Jeremiah S.
Spectrum-Social Media Customer Care
Moderator - Spectrum Community Forums

Newcomer

Re: Channel unavailable message

For at least the past few days, I've also been getting the same error. I've also tried multiple dvr resets and uninstalling and reinstalling the app