Newcomer

Annoying hi volume spectrum ads inserting in programming, loss of audio,turns wifi,bluetooth off on

Hello, Just started the service on Insignia Tablet 10.1" Android 6. something! There are lots of glitches....Am trying to teach a senior how to use and constantly dropping signal... (Spectrum internet wifi ...sitting directly in front of modem in this case)... It suddenly inserts Spectrum ads for on demand tv at high volume, it suddenly turns wifi off or bluetooth off (this may be tablet, which is new as well)... Have to relaunch everything. Have done repeated re installs of app , and reset modem. I can use it easily on older Mac Laptop. It also loses audio on many channels. There are few other apps on this tablet and it is new and has plenty of memory. Any help gratefully welcomed !

1 REPLY
Moderator

Re: Annoying hi volume spectrum ads inserting in programming, loss of audio,turns wifi,bluetooth off

Hello @audiosapien

 

We can certainly further investigate this for you.

 

Please private message the address for the location and the name associated with the account to us at THIS LINK so we may further assist.

 

Thank you for your participation in the Forums!

 

Regards,
Jeremiah S.
Spectrum-Social Media Customer Care
Moderator - Spectrum Community Forums