Observer

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

It's been a week and it's still broken.   What's the status on this please?

Observer

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

It's been a week and  a day and it's still broken.  Status please?

Browser

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

Julia R. where are you?

The app is still crashing.

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

My TWC app has been frequently crashing on my xbox one as well. I have removed the app and redownloaded several times. Even went as far as removing all profiles on my xbox one doing a complete powered cycle and then re-downloading the app just to experience the same issue. Frustrating beyond words.
Newcomer

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

I wanted to add that I have also been experiencing the same issues described in this thread for more than a week, coinciding with the most recent app update. Any assistance from TWC devs would be hugely appreciated by this community.

Observer

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

This is STILL not fixed. This app crashed 28  times last night during the convention.  28 TIMES. WHAT IS THE STATUS ON THIS?

 

It is UNACCEPTABLE to have this problem go on for 9 days.  Either FIX IT or REVERT back to the old app. 

Lead Moderator

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

Our apologies the patch release had been rescheduled for today pending 

Microsoft approval.

 

should you still be experiencing issues after today please let us know, we would

be happy to check back in on that. 

 

Regards,
Julia R.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Rookie

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

finally got an update!

fingers crossed that it doesnt jack things up even further!
Observer

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

Got an update here too and it's working like  a CHAMP so far.

 

Thank you Julia for getting my SO off my back..

Newcomer

Re: TWC TV App Constantly Crashing on XBOXONE since JUly 2016 update

My app constantly crashes as well, I get a video player error, with the code xp003-404. I also have channels that won't come in at all, such as the military history channel and nba tv.