06-10-2017 12:16 PM
Why can't the Spectrum TV app work consistently? Some days I get all my channels and other days 1-99 and the 900's are missing, which are the channels I watch the most. Why isn't this problem worked on continuously until it is solved? ~A frustrated customer
06-10-2017 10:44 PM
Problem is Samsung...
Had nothing but issues with them and not on cable
they have incompatable firmware from one month to the next. nothing is forward or backward compatable.
06-11-2017 08:13 AM
Ms. Raye, thank you for your input. One more question: do you happen to know how often Samsung updates its firmware?
06-15-2017 03:09 PM
I have this same problem and it is ONLY with the Spectrum App... Netflix, Hulu, etc all work perfectly on my Samsung TV. I call Spectrum and they tell me the app has "bugs" and they've "been having this issue" and I need to wait it out. Another customer service rep said I had to have a technician come out so I came home early from work to meet him and he wouldn't even come in when he found out it was an app issue. "There's nothing I can do. You need to wait it out." is the response I got. So basically I'm paying for a service they cannot provide.