Newcomer

Spectrum TV App - XBOX One

The Spectrum TV app on the XBOX One will not recognize my sign-in. The app works fine on Roku and iPhone, just not on XBOX. This started a month or so ago. I have tried un-installing/re-installing the app, installing under a different profile, clearing XBOX cache, and power cycling. Nothing works. It says username/password is invalid, but I am typing in the correct username/password.
5 REPLIES
Lead Moderator

Re: Spectrum TV App - XBOX One

Our apologies for the delay in response.

 

Are you still experiencing issues with the App on your Xbox One? 

 

Thank you for participating in the Forums.
Have a good rest of the day!

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

 

Re: Spectrum TV App - XBOX One

I am having the exact same problem, did you get it figured out?

Re: Spectrum TV App - XBOX One

I'm experiencing this problem as well. Not only on my Xbox One, but also on my Smart TVs and my Galaxy S7 Edge. I hope that they can come up with a solution soon.
Lead Moderator

Re: Spectrum TV App - XBOX One

We would be happy to look into this for you. If you will contact us directly

at TWC_ForumsHelp with your account number we can get started.

 

 

 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Re: Spectrum TV App - XBOX One

I can't find the app on my xbox one
I tipe the name spectrum or twc and nothing happen 😖