2 weeks ago
I have had a Samsung UN55JS7000 TV (It is on the compatibility list) for about a year. I use the Spectrum App and formerly the TWC app. All worked fine till last fall when I started to receive an error on several channels. The Error notes the Program Unavailable and to try again later....please call us a 844-762-1297.
I waited for the new Spectrum app to be available hoping the new app would fix the problem. I do not watch that much TV but it is NCAA tournament time and I would like all my channels on my plan. After numerous hours on the phone and a technician on site, there is still no resolution. And yes, the software is up to date on the TV and the app has been deleted and restored several times.