No, the problem has not been solved!
This same issue is hapenning in my TV and I've been back and forth between tech support of Spectrum and Samsung and there has been no resolution. This is frustrating!
I have a Samsung 24 inch model. It worked great for a long time after I initially purchased it 9 months ago. Just recently in the last 3 or 4 weeks, I have started getting the various SLC 1000, or SLV-1001 and other messages.
Like others I unplug power to the unit, and it will come up and work. The program guide will not show any data though. I pretty much have to reset every time I power it up.
I have done all the troubleshooting, reset, reload, reboot, etc
The problem I think may be related to the Time that the app "thinks" it is.
After i do get the app to work after power cycling the TV, when I display the channel list, it shows a clock in the upper right hand corner, which it totally incorrect..it is like 8.5 hours off. It does not show a date, so I don't know if it is ahead or behind the correct time.
I have verified the time is set correctly on the TV itself. Correct time, date, time zone, DST all OK.
I work in the IT field, and date/time are very important on complex networks. Clients and servers need to be in sync.
@decembersaunde When you moved you re-registered for a My Account profile?
Are you able to login to the Spectrum TV on other devices?
Are you getting an error message when trying to Launch the App? When trying to select programming or are you having another issue.
There are several things that can contribute to problems with the app. The resolution
depends heavily on what that issue is.
If you would like me to look into this I certainly can. If we are not able to deduce
a solution the issue can be escalated.
Please contact us directly at Forums_Help
1. Your account number (the new account number)
1a. Verification of your address
1b. The name on the account
2. Your username
3. The model of your Samsung TV
4. Where you are seeing the issue, launch, during or something else.
5. The results of logging in and using the Spectrum TV product on other devices.
6. Is the TV hardwired to the modem/router or wireless. If Wireless do you have the same result when the TV is hardwired?
It would also be helpful to have speed tests done from a computer or smart phone in the location of the TV. Many issues with the application are connectivity related.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums