Rookie

Spectrum App on Samsung Smart TV is Broken

Hi, this is my first post to these forums, but I am a very technically oriented computer software and hardware developer who has worked in the industry for more than 30 years.

 

In anticipation of Spectrum's upcoming move to require cable boxes, cable cards or streaming devices, we replaced our ancient analog bedroom TV with a Spectrum recommended Smart TV, a 32" 1080p model UN32M530D that was recommended by a leading consumer publication and sold at membership stores such as BJs.   I picked this over 32" Roku TVs, even though they were much less expensive, due to the full HD resolution and favorable reviews.

 

I installed the new TV this past weekend, connecting it to our wired gigbit Ethernet network, which is very reliable.  I made sure that the TV was updated to the latest firmware and downloaded the Spectrum TV app.  All that went well with no problems.  However, I've found that the Spectrum app is not reliable, typically failing to allow us to view any channels and giving us one of two error codes: SLP-1001 and SVS-1007.  Once these errors occur, the only way to get the channel back is to unplug the TV temporarily.  The problem will then recur within an hour or less.  We've resorted to watching the unencrypted channels via the coaxial cable, with terrible results for non-HD channels such as CNN.

 

I called Samsung and went through a lengthy debugging process with them, including deleting and reinstalling the app, to no avail.  During testing, we found that the Amazon app always worked fine, even when the Spectrum app displayed nothing. Samsung directed me to call Spectrum, but the technician I reached today couldn't offer a solution or a timeframe.  All he could say is that "apps are complex to develop".  Since the app hasn't been updated (see below) in over a month, which seems a lot less frequent than the Spectrum app on our iPad, I'm wondering if this is a problem just in my area, my TV model, my specific TV,  a general problem, etc.

 

Here are some details that might be useful to anyone looking into this:

 

App version: 4.0 [6ca95f0]

Date: Dec 14th 2017 20:36:40

Model: 17_KANTS_FHD

Firmware: T-INFOLINK2017-1003

 

I'm trying to decide whether to return the TV before the two week deadline based on the terrible performance of the Spectrum app. 

2 REPLIES
Community Manager

Re: Spectrum App on Samsung Smart TV is Broken

We are sorry that none of your peers had a solution for you.   I have included a link to  Samsung  TV's compatible with the Spectrum TV app that you may find helpful.   

 

If the issue is not resolved, we encourage you to contact support directly for further assistance.

 

Please contact us at: 

 

Spectrum-Social Media Customer Care

Rookie

Re: Spectrum App on Samsung Smart TV is Broken

Thanks, @James_M, for the info.  I see that the newer versions of the Samsung 32" TV are not on the list, only older models from 2015 and before.  Luckily, some of them are still available, so I'm returning the one I bought and just ordered the UN32J5003AFXZA.  I reply here once I've tried it out and let you know if that fixes the issue.

 

I think it would be great if the Spectrum app was updated to work with the later models, but I'm just happy to see that there's a possible solution.