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Spectrum App on Nexus 7

I have been using the Spectrum App on my Note 4 and Nexus 7 for years.  Recently,  on the Nexus 7, when I launch the app, it opens and I get the spinning blue circle, then the app just stops.  Works fine on the Note 4.  It has Android version 7.1.1. Any ideas?

1 REPLY
Moderator

Re: Spectrum App on Nexus 7

Good afternoon!

 

When you noticed this begin had you made any updates to the operating system? I would ask that you check the app to make sure there are no updates there.  Another thing that can cause problems with the app is if there is very limited storage left on the device or many open apps in the background.

 

Have you uninstalled the app, restarted the phone (powercycle) and then readded the app?

 


Regards,
Spectrum-Social Media Customer Care