Rookie

Samsung TV Dodgers - Spectrum Ads Repeat

When using the Spectrum app on my Samsung TV to watch Dodgers baseball, Spectrum ads often repeat for up to 15 minutes before returning to the game in progress causing a large portion of innings to be missed. This does not occur when the ads are not Spectrum ads nor does it happen when watching Dodgers games via the Spectrum app on iOS.

 

Exiting the app and restarting it stops the ads from repeating and goes back to the live game but only solves the issue until at least 2 back to back Spectrum ads are played again.

 

Peter

3 REPLIES
Moderator

Re: Samsung TV Dodgers - Spectrum Ads Repeat

I apologize for the issues with the Spectrum TV app on your Samsung TV. Have you tried to uninstall and reinstall the app on the TV yet? 

 

Tyleen
Spectrum-Social Media Customer Care
Forum Moderator

Rookie

Re: Samsung TV Dodgers - Spectrum Ads Repeat

yes, the reinstall did not change this repeating ad behavior which continues to happen every game. It didn't happen until the 5th ining on 5/30/18.

Lead Moderator

Re: Samsung TV Dodgers - Spectrum Ads Repeat

Do you see this happen only during games?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums