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Samsung TV Audio Sync Issues

I've been fighting audio sync problems for the past several months. Contacted TWC help, but they pointed me to Samsung...still ticked that I have no "go between" in the way of TWC supporting the app wrt this issue. Samsung always calls me back at a bad time, so I haven't connected with them yet. I have 2014/2015 TVs (such as UN40H6350) and this occurs on all of them. Latest FW installed. Anyone else been having audio sync problems?

39 REPLIES
Expert

Re: Samsung TV Audio Sync Issues

[ Edited ]

It's a Samsung issue...  Change to the non CEC hdmi port, if no help, use an Hdmi to DVI cable and a DVI to HDMI adapter to strip off the signal

 

 Which cable box/ DVR do you have?

 

Browser

Re: Samsung TV Audio Sync Issues

I am talking about the smart TV app. Not using a box.
Newcomer

Re: Samsung TV Audio Sync Issues

Yes I as welll. I have resorted to hardwired LAN. Better, not perfect.

CE
Newcomer

Re: Samsung TV Audio Sync Issues

I have Samsung Smart TV 4k, and I have been having the same issue for over a year.  What is the problem that Time Warner cannot fix the app?

Re: Samsung TV Audio Sync Issues

I have the Samsung SUHD Smart TV and the TWC TV app is voice/ picture out of sync for broadcast channels. I am hardwired to tv. The date on the app is 06/30/2015, version 2.82200. Is an updated app available? I'm wondering if that's part of the problem.
Newcomer

Re: Samsung TV Audio Sync Issues

I also have this issue on my Samsung Smart TV.  Only seems to occur on BBC America channel for me though.  Other channels are working ok.

Rookie

Re: Samsung TV Audio Sync Issues

Rog13kam the Samsung tv app store seems to have a problem with the update date not changing randomly for some apps it seems. I had version 2.10 with the date being 6/30/2015 so I had no idea version 2.82200 existed because the TV never said there was an update until Tier 3 support told me to delete the app and redownload it and all of a sudden 2.82200 appeared but the date didn't change.

 

I also had the audio sync issue with the "UP" channel, where after a few minutes the audio would just get out of sync. But that was when I was on version 2.10. It stopped happening when I installed version 2.82200.

 

So to answer your question TWC told me as of a few weeks ago 2.82200 is the latest version.

who
Newcomer

Re: Samsung TV Audio Sync Issues

i just purchased two new samsung smart tvs and all efforts to get sync between voice and video have failed.

Newcomer

Re: Samsung TV Audio Sync Issues

I too have two Smart TV running TWC app. My sync problem only occurs while watching Live TV. On demand seems to be ok..running ver2.824