Newcomer

Re: Cannot get Spectrum App to Load

I have the exact same problem. Brand new Samsung smart TV. I can open the spectrum streaming on a computer but get the SUC-1107 error when I try to install the app on the Samsung. So frustrating.

2 REPLIES
Newcomer

Re: Cannot get Spectrum App to Load

I have yet to find any thread where this problem has truly been solved. 

Community Manager

Re: Cannot get Spectrum App to Load

@Bob4

 

The error message you are receiving is an authentication error.  I was able to locate your account and it indicates that TV service was added 8/28.  It can take up to 24 hours for our system to update and give access to the TV app.   

 

If the issue is not resolved today, we encourage you to contact support directly for further assistance.

 

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