01-01-2017 06:19 PM
01-01-2017 06:56 PM
Are both the good and the bad viewed on the same device?
If so, Contact NBC 5's engineering department and inform them that there's an issue...
If it's not on their end, they'll get on TWC's case to fix it.
TWC will simply waste your time with resets and then cancel send out techs, etc.
IPTV does not have any differences related to your actual connection, it will be bad routing or encoding on TWC's part, trying to push the most data thru on the cheapest circuits. The paths are different on the 2 sources at least 3 hops away from your house.
If these are 2 different devices, the problem may be on your end, you need to narrow it to a device and what other devices are using bandwidth.
If somethings running some sort of cloud, sync, onedrive or win 10 peer upgrades, they may be hoarding all available bandwidth. IPv6 is also handled poorly in some TWC systems.
01-02-2017 08:26 AM
Hi @lmquinn ,
We ask that you please contact us at: TWC_ForumsHelp directly to look into this further. Please provide your Account Number, full service address as well as any further information that may help us work towards a resolution.
Thank you for participating in the Forums.
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01-27-2017 02:20 PM - edited 01-27-2017 02:20 PM
I have the same issue with my Roku and Dallas NBC 5 for the past several weeks. It has not gotten any better. I have gotten nowhere with the TWC online customer chat.