Rookie

Connect to Spectrum internet

Everything was working fine until today. I'm getting an XLC-1000 error on my Xbox one Spectrum app. I'm connected to the internet provided by Spectrum.
9 REPLIES
Proven Sharer

Re: Connect to Spectrum internet


@Sbeers wrote:
Everything was working fine until today. I'm getting an XLC-1000 error on my Xbox one Spectrum app. I'm connected to the internet provided by Spectrum.


OK, you are a Spectrum subscriber so you are located somewhere in the continental USA or the Pacific islands.  You'll need to be more specific as to what device is not working today that you use to connect to Spectrum's internet service.  Are you trying to watch video programming or trying to connect for gaming? 

Rookie

Re: Connect to Spectrum internet

I actually said it was the Xbox one right after I mentioned the error code. I'm in the US and I'm just trying to launch the spectrum app to stream TV shows.
Lead Moderator

Re: Connect to Spectrum internet

@Sbeers  Sorry to hear you are having problems with the app.

 

So that we have some more information what steps have you taken to resolve this? 
You have video service and Internet service in the house correct? 

 

Are you able to login at other Spectrum sites?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Rookie

Re: Connect to Spectrum internet

I've tried resetting the router. Hard reset on the Xbox One. I've uninstalled the Spectrum app and reinstalled it. Yes, we have our cable/video service working and the internet service works fine on everything else. Yes, I was able to login to other Spectrum sites.

Lead Moderator

Re: Connect to Spectrum internet

Does your modem also function as a router or do you have 2 separate devices?

 

Are you able to login to Spectrumtv.com on a computer? 

At what point are you getting the error? Does the signin page load and then it gives the error or during it loading? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Rookie

Re: Connect to Spectrum internet

The modem and router is a single device. I've tried resetting it multiple times and it does not seem to change anything.

Yes, I'm able to stream TV and use spectrumtv.com on a computer without issue.
The error pops up immediately after launch. It says I have to be connected to Spectrum Internet to use the service and give me the error code. Since it happens at launch it does not make it to the login page. The app closes after dismissing the error.
Lead Moderator

Re: Connect to Spectrum internet

Are you hardwired to the modem/router combo or wireless?

 

Are you participating in any Beta Testing? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Rookie

Re: Connect to Spectrum internet

It's connected to the wireless. No I'm not in a beta testing for Spectrum.
Lead Moderator

Re: Connect to Spectrum internet

Are you able to directly connect the system to the modem directly?

 

I have seen various error messages come up on my sons Xbox when

his storage space is limited. How much room do you have available? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums