Cannot get Spectrum App to Load

Samsung Smart TV. Have reset the modem/router. Deleted and reinstalled the app. Just started TV service today, Spectrum confirmed my subscription is active. 

 

Error is SUC-1107

 

Will contact Samsung, but this seems to be an error associated with trying to stream cable on a different account - this is at the same house where I have internet service. 

5 REPLIES
Proven Sharer

Re: Cannot get Spectrum App to Load

If I recall correctly, not all Samsung TVs support the Spectrum app.
Lead Moderator

Re: Cannot get Spectrum App to Load

Is this a location that you also subscribe to Video service?  For the Samsung TV, Xbox 1 and Roku you would need to have both Internet and Video service at the same location. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Re: Cannot get Spectrum App to Load

Same location, my TV is supported. 

Re: Cannot get Spectrum App to Load

Also wanted to mention - received an e-mail about my service, but can't even watch it online. The Spectrum CSR just told me my TV subscription is good to go, but nothing up to this point is working. 

Lead Moderator

Re: Cannot get Spectrum App to Load

You are not able to access SpectrumTV.com or the app on other devices?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums