Moderator

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

Hi @lmummert , 

 

 You can find the approved Samsung televisions listed at: Approved Models . I hope this helps. 

 

Thank you for participating in the Forums.
Regards,
Stephanie S.
Social Media Customer Care
Moderator - Community Forums

Rookie

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

No it doesn't.  We had already purchased the tv based on what the time warner technician told us and we can't return it. To little to late.

Newcomer

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

I got the same problem with TWC TV app.  I went to Costco and decided to buy 2016 Samsung smart TV,  model UN65KU649DF  b/c I saw on the packaging box a picture of TWC app along with Netflix, Hulu...

the TWC TV is not there regardless of how I have tried,  and I spent twice to have Samsung tech support, went through via remote management for troubleshooting. They gave up! ( even with the latest update).

Question for TWC tech support,  since Samsung only provides the platform which is their smart hub, and individual company like Netflix, TWC should be responsible to develop its app to be included. Am I correct? So why your company advertise TWC TV on this TV model?

Newcomer

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

I got the same problem with TWC TV app. I went to Costco and decided to buy 2016 Samsung smart TV, model UN65KU649DF b/c I saw on the packaging box a picture of TWC app along with Netflix, Hulu...
the TWC TV is not there regardless of how I have tried, and I spent twice to have Samsung tech support, went through via remote management for troubleshooting. They gave up! ( even with the latest update).
Question for TWC tech support, since Samsung only provides the platform which is their smart hub, and individual company like Netflix, TWC should be responsible to develop its app to be included. Am I correct? So why your company advertise TWC TV on this TV model?
N/A

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

This is not true- once again I'll state that my Samsung model is on your approved list even though your Tier 3 team said it wasn't. The Spectrum app will not load. This is the second time I posted with no response.
N/A

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

This doesn't help- your list is either incorrect or your inside techs need to be trained better. My "approved" model could not support the Spectrum app per your tier 3 support tech. Sad- and on a side note- the attitude of all your customer reps I have encountered is deplorable. They couldn't care less about the customer.
Lead Moderator

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

Our apologies for your frustration @Done  the Forums are primarily 

Peer to Peer support. 

 

If you would like to have direct support you can certainly reach us 

by direct message at Forums_Help

 

1. Account number


2. Username


3 device model 

 

4. Please provide a detailed description of the issue. You have indicated that 

      it "does not load".   You are not able to open the app? Not able to do the initial login?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

N/A

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

Why? Why is Sony not compatible ? Apple products are, my android products are, apparently Samsung (some) products are. Given the dates of some of the posts I am seeing, this seems like a choice by Spectrum So again .... why? Are they having some tift with Sony that they are unable or unwilling to resolve, which really just effects the customer in the end?
N/A

Re: Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities?

So nothing new on this question since 2016.  Had this issue when my son bought his 4K TV, only to find out the app never completes the download or installation.  Found out that it is an issue with Flash supported in the OS!   Aren't these smart tvs  based on a Linux kernel?  Ended up getting a Roku box, which turns the TV remote into just an on/off device.

Fast forward to mid 2017, and it is my turn to buy a new 4K TV.  Still the same issue? Unbelievable, and new 2017 Samsung TVs are now no longer supported.

It gets worse.  Adobe is killing Flash as of 2020, to give developers enough time to do the switchover.

So the question is "when is Spectrum going to have the app available based on something other than Flash,  for the new generations of TVs?

 

The only benefit so far is the geeks at Best Buy are now knowledgeable on the problem, they weren't last year and I had to educate them after signifcant research and trying to fool the TV into loading Flash!!