Recent unannounced change to MyTWC

Why would you remove one of the most useful options in the app?  If you go into Check Equipment>Internet you should see two buttons.  1) Manage (for managing your router) and 2) Troubleshoot.  The Manage option has been removed so you can no longer access your routher settings remotely.  This was a terrible move.  Also, I had to sit online with chat for the past 2 hours because they were unaware of the change (it was working last week too).

Community Manager

Re: Recent unannounced change to MyTWC



Thanks for your feedback, we will be sure to pass it along to the app team.  


James M.
Spectrum Social Media Customer Care
Forums Community Manager