Highlighted
Newcomer

Phone 2 go app stopped working

[ Edited ]
My phone to go app stopped working. It says that operations has failed please try again later. Am facing this issue since 2 days. Kindly respond and resolve this asap
25 REPLIES
Newcomer

Raleigh NC - Phone2Go App not logging in again - Operation has failed

Once again I am not able to login to the Phone2Go app.  For over 24 hours now, any attempt to login is met with the 

 

Trying to sign in and I get a message:

"the operation has failed try again"

 

Is this a known outage, any eta on what the recovery time is?

Newcomer

Re: Raleigh NC - Phone2Go App not logging in again - Operation has failed

I'm having the same issue over here in Hawaii!

Observer

Re: Raleigh NC - Phone2Go App not logging in again - Operation has failed

Same for Louisville  KY subscriber while visiting Tampa FL. 

Newcomer

Re: Raleigh NC - Phone2Go App not logging in again - Operation has failed

Same in San Diego ...

Observer

3-13-17. Dayton Oh Phone2Go can't Sign In

Unable to login since evening if 3-12-17 

 

Community Manager

Re: 3-13-17. Dayton Oh Phone2Go can't Sign In

@stitchin1950

 

I apologize for the service issue.  We were able to replicate the issue and deleting and reinstalling the app, as well as restarting the phone modem resolved the issue.  If you are still having trouble after following these steps, please let us know.  

 

James M.
Social Media Customer Care
Community Forums Moderator

 

Community Manager

Re: Raleigh NC - Phone2Go App not logging in again - Operation has failed

@JLeav@jowang1688@JoeR@KARYNINHAWAII

 

I apologize for the service issue.  We were able to replicate the issue and deleting and reinstalling the app, as well as restarting the phone modem resolved the issue.  If you are still having trouble after following these steps, please let us know.  

 

James M.
Social Media Customer Care
Community Forums Moderator

Observer

Re: 3-13-17. Dayton Oh Phone2Go can't Sign In

Thanks for your reply. I just reset my modem and removed the app and reinstalled.  On sign in attempt :  operation failed  - Try again. Prior to receiving your suggestions I also restarted my iPad which has  most current os. 

Lead Moderator

Re: 3-13-17. Dayton Oh Phone2Go can't Sign In

If you will please contact us direct at Forums_Help we can send a reset 

signal from here. In every case of this I have come across today this did 

resolve the issue. 

 

Please do include your account number and verification of your service address.

 

Thanks!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums