ant
Established Sharer

No known outage messages in "My TWC" iOS app?

Hello.

In the web site account in a web browser, I currently see "Outage in Your Area: We’re sorry, there’s an outage in your area impacting your service. We can notify you with a phone call when service has been restored. Troubleshooting won’t fix the issue, so we recommend waiting till the outage is resolved. GET NOTIFIED". However, I do not see this message in "My TWC" iOS app v6.7.11 in an iPhone 4S (iOS v9.3.5). Why doesn't it show up in there?

Thank you in advance. Smiley Happy

--
Ant @ Quality Foraged Links (http://aqfl.net) and The Ant Farm (http://antfarm.home.dhs.org).
2 REPLIES
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Community Manager

Re: No known outage messages in "My TWC" iOS app?

@ant

 

The most common reasons for this would be that the devices are not synced with the app or that the outage has cleared.  For direct assistance, we encourage you to contact our Social Media Customer Care team:

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

 

ant
Established Sharer

Re: No known outage messages in "My TWC" iOS app?


@James_Mwrote:

@ant

 

The most common reasons for this would be that the devices are not synced with the app or that the outage has cleared.  For direct assistance, we encourage you to contact our Social Media Customer Care team:

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

 


But I was looking at their statuses at the same time even after refreshing to be sure. Web site still says the same known outage message as I type this. :/

--
Ant @ Quality Foraged Links (http://aqfl.net) and The Ant Farm (http://antfarm.home.dhs.org).