Observer

where oh where has the link for live chat gone?

It has dissappeared from the my account page, the bot just goes into a loop telling me to click on the link, but there is no link any longer.

19 REPLIES
ant
Established Sharer

Re: where oh where has the link for live chat gone?


@James_M wrote:

On spectrum.net, you should see a button labeled "Ask Spectrum" or you can type a question for the Spectrum Virtual Assistant from the main page.  The question will launch a chat session.  


Um, where? I don't see it in yours and mine too.  Here's mine below:Chat.jpg

--
Ant @ Quality Foraged Links (http://aqfl.net) and The Ant Farm (http://antfarm.home.dhs.org).

Re: where oh where has the link for live chat gone?

I usually type "test" or something like that in the question box then type "that didn't answer my question" when the assistant doesn't understand the question. This will then provide a live chat option. You may also need to try a different internet browser.

 

 

ant
Established Sharer

Re: where oh where has the link for live chat gone?

OK. I see it now. I needed to disable my uBlock Origin. Smiley Sad

--
Ant @ Quality Foraged Links (http://aqfl.net) and The Ant Farm (http://antfarm.home.dhs.org).
Observer

Re: where oh where has the link for live chat gone?

yea that does not work, why hide the link in the first place, the virtual asst. just leads into a frustrating loop.

 

Highlighted
Observer

Re: where oh where has the link for live chat gone?

I have tried that and so many others and still no link

Observer

Re: where oh where has the link for live chat gone?

even with adblockers off there is no link, just the virt. asst. and that just loops, why they removed the link is beyound me, it's almost as if it is purposly done.

 

Lead Moderator

Re: where oh where has the link for live chat gone?

@fjsage If you type in the virtual assistant question section you can 

ask for chat support. 

 

If she does not direct you the first time please type it again. You should then

get little purple thought bubbles beside which you will see the words Live Chat.live chat.JPG

 

 

 

Once you click on that it will launch a pop up window. 

 

If you are not able to get the pop up there may be a browser setting that is preventing it.

 

If you prefer not to call in you can also reach direct support through  our Social Media Customer Care team at:

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Re: where oh where has the link for live chat gone?

Live Chat.JPG

Observer

Re: where oh where has the link for live chat gone?

yea none of theat works
tmpsp.jpg