Newcomer

login loop

spectrum/twc/charter/whateverthehell login is broken.

 

TWC redirects to spectrum.net which when you login properly will redirect to TWC which redirects back to spectrum login page.

 

This seems to be a VERY common problem, has enyone found a solution?

 

I can make new usernames that are view only and they work, but the HOH name that I've had through all of TWC's name changes gets stuck in the login loop, and its inposible to make a new HOH name.

2 REPLIES
Lead Moderator

Re: login loop

I encourage you to contact us directly for assistance with this.

 

Our Social Media Customer Care team can be reached at 

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Trusted Helper

Re: login loop


@normuserwrote:

spectrum/twc/charter/whateverthehell login is broken.

 

TWC redirects to spectrum.net which when you login properly will redirect to TWC which redirects back to spectrum login page.

 

This seems to be a VERY common problem, has anyone found a solution?

 

I can make new usernames that are view only and they work, but the HOH name that I've had through all of TWC's name changes gets stuck in the login loop, and its impossible to make a new HOH name.


Hi.

There's different websites depending on whether you are on a legacy TWC plan or a Spectrum plan.   Legacy TWC have their own website and Spectrum has there own website: Depending on your service plan, you are routed to that particular site.

 

However, you should not be getting caught in a loop.  In what browser(s) does this happen?  Try cleaning out your browser history and cache first.   If you don't mind needing to re-enter your user names and passwords for your sites, clear your cookies as well .Than close the browser and open it again.

 

If the above doesn't work, contact Spectrum for further help as Julia suggested.

 

Satch