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What is going on with Spectrums web site????

First I can't get my data usage stats, NOW I get this when logging in:

Unable to retrieve account information.

Error Code: NO_ACCOUNT  Reference ID: V9CSD-ABELK-PMXC2-7YWPP-LVB5X WhWh
Unbelievable. 
 
 
 
 
 
 
 
1 REPLY
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Lead Moderator

Re: What is going on with Spectrums web site????

We would be happy to look into this with you.

 

If you will contact us direct at Forums_Help

or 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

We can look into that.

 

Please include (Via Private message or Direct Message )

1. Your account number

2. Your username

3. Browser type and version 

4. Results with alternate browser

5. What steps you have taken thus far to troubleshoot

 

Thank you!

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums