Rookie

Unable to make online payment - has something changed with Spectrum??

Tried to make online one time payment yesterday (from my bank account) and today and keep getting a popup saying bank information is incorrect.   I've been making my payments through My Account for months and have never received this message.  Customer service, although courteous, could offer no explanation - suggested that I could use my credit card.  Now why would I want to do that?? Or I could make a payment by phone.  Why would I want to do that?  I pay all my bills online and do not experience this with any other vendor. 

Is anyone else having this problem?   

1 REPLY
Lead Moderator

Re: Unable to make online payment - has something changed with Spectrum??

We would be happy to look into this. If you would like to private message us at 

TWC_ForumsHelp we can get started.

 

If you will include some additional information please. 

1. Your account number and pin number if you have one

2. Your username 

3. Browser type and version number

4. Have you had this issue using the MyTWC application as well as the webpage? 

 

Look forward to hearing from you. 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums