10-23-2016 05:33 AM
If you are not in a market that is currently offering Spectrum packages that option
may not be available for you. If you are looking to change your package or add
services we would encourage you to phone in to speak with a specialist about
what options are available for you currently. 1-800-892-4357.
Thank you for participating in the Forums.
Have a good rest of the day!
^TWC-Social Media Customer Care
10-23-2016 06:23 AM
Even if the button was available, chances are the order would be canceled as it was in my case. When I called in they said Spectrum packages aren't available to existing TWC customers at any promo pricing. I went into a TWC storefront and they were able to upgrade me to a Spectrum plan at the promo prices.
If you have a store near you try that. They seem to have the most up to date info on the merger and better training than the call centers.