07-29-2017 01:40 PM
When I try to access timewarnercable.com to pay my last bill, I am redirected to https://www.spectrum.net/login/?ReferringPartner=TWC but it straight up DOES NOT WORK. This page is a redirect loop that just keeps returning me to this log-in page over and over again and will not let me access my account. I'm using the correct password and username. I've tried every brower on my computer and cleaned out my cookies. Ridiculous.
07-31-2017 12:54 PM
08-01-2017 09:42 PM
i'm having the same problem, and that link redirects to the spectrum login page that does the redirect loop. genius.
08-06-2017 02:16 PM - edited 08-06-2017 02:17 PM
You can also access your My Account at https://myservices.timewarnercable.com.
That redirects back to https://www.spectrum.net/login/?ReferringPartner=TWC, the link with the OP's problem.
08-07-2017 07:34 AM
On multiple browsers and multiple test and personal accounts we have successfully
logged in from both of those links without error, loop or redirect.
If you are experiencing this still please contact us directly at Forums_Help
If you will please include
1. Your account number
2. Your username (s) experiencing this issue
3. The browser type (s) and version (s)
4. OS of the type of computer you are using
5. Do you have this issue through the MyTWC application as well?
6. Are you able to login at other Spectrum sites or applications?
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
09-10-2017 09:16 AM
I am getting this issue as well.
I even tried to log in from my phone, through cell data, same thing.
09-17-2017 07:50 PM
This is unbelievable. Its been a week now and they can't get the website to actually work.
I guess they don't care about customers actually being able to login to access their account and pay their bill.
a week ago
Did you get a solution? I've been getting this loop regardless of computer, browser, or network. I can't login without the redirect