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Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

When I try to access timewarnercable.com to pay my last bill, I am redirected to https://www.spectrum.net/login/?ReferringPartner=TWC but it straight up DOES NOT WORK. This page is a redirect loop that just keeps returning me to this log-in page over and over again and will not let me access my account. I'm using the correct password and username. I've tried every brower on my computer and cleaned out my cookies. Ridiculous.

28 REPLIES
Community Manager

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

@sms24

 

I apologize for any poor experience.  You can also access your My Account at https://myservices.timewarnercable.com.  If you are still unable to log in, please let us know.  

 

James M.
Spectrum Social Media Customer Care
Forums Community Manager

Rookie

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

i'm having the same problem, and that link redirects to the spectrum login page that does the redirect loop. genius.

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't


James_M wrote:

 

You can also access your My Account at https://myservices.timewarnercable.com

 

 

That redirects back to https://www.spectrum.net/login/?ReferringPartner=TWC, the link with the OP's problem.

Newcomer

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

Same problem here.

Lead Moderator

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

On multiple browsers and multiple test and personal accounts we have successfully

logged in from both of those links without error, loop or redirect.

 

If you are experiencing this still please contact us directly at Forums_Help

 

If you will please include

1. Your account number

2. Your username (s) experiencing this issue

3. The browser type (s)  and version (s)

4. OS of the type of computer you are using

5. Do you have this issue through the MyTWC application as well?

6. Are you able to login at other Spectrum sites or applications?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 

 

 

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

I am getting this issue as well.

 I even tried to log in from my phone, through cell data, same thing.

Newcomer

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

Same issue

Highlighted

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

This is unbelievable. Its been a week now and they can't get the website to actually work.

I guess they don't care about customers actually being able to login to access their account and pay their bill.

Rookie

Re: Spectrum.net TWC log-in claims it will redirect me to the TWC website but doesn't

Did you get a solution? I've been getting this loop regardless of computer, browser, or network. I can't login without the redirect