My old Time Warner account was 30 mbps, and using speedtest.net, I could (almost) always hit 30-35 mbps. It was reliable, and I was happy until Spectrum acquired TWC and my rates when up.
I switched to the Spectrum 60 mbps connection for a better rate. Immediately after switching, I got nearly 60 mbps on my first speed test. Later that day, I noticed sluggish Internet. Every speedtest since has been 5-10 mbps. That's 3-6 times slower than my old connection.
My network uses an Arris Surfboard connected to a pfSense DHCP/Firewall (IPV4 & 6) server with two Linksys routers in repeater mode. This setup did not change all all before or after the switch. I also use Google DNS servers as I always have.
I reset my cable modem, firewall, routers, and computers. No luck. I noticed some WAN latency on the connection.
Any idea on where the problem might be or how to improve it?
You need to use Spectrums free modem and the TWC/ Spectrum DNS of 220.127.116.11/62
Also paste the modems signal level and error log pages and a tracert to google.com
Thanks. I changed my DNS to the ones you suggested.
Traceroute is as follows:
1 18.104.22.168 (22.214.171.124) 10.005 ms 10.305 ms 9.460 ms 2 ae62.wwtswijl02h.midwest.rr.com (126.96.36.199) 27.618 ms 20.093 ms 21.922 ms 3 be55.gnfdwibb01r.midwest.rr.com (188.8.131.52) 17.291 ms 10.604 ms 15.895 ms 4 bu-ether16.chcgildt87w-bcr00.tbone.rr.com (184.108.40.206) 17.213 ms 17.843 ms 15.815 ms 5 0.ae2.pr1.chi10.tbone.rr.com (220.127.116.11) 12.565 ms 0.ae0.pr1.chi10.tbone.rr.com (18.104.22.168) 22.618 ms 0.ae1.pr1.chi10.tbone.rr.com (22.214.171.124) 14.710 ms 6 ix-ae-27-0.tcore2.CT8-Chicago.as6453.net (126.96.36.199) 12.236 ms 12.823 ms 12.844 ms 7 188.8.131.52 (184.108.40.206) 12.561 ms 12.786 ms 27.050 ms 8 * 220.127.116.11 (18.104.22.168) 12.671 ms * 9 22.214.171.124 (126.96.36.199) 12.476 ms 188.8.131.52 (184.108.40.206) 16.357 ms 11.812 ms 10 ord30s25-in-f206.1e100.net (220.127.116.11) 12.910 ms 12.066 ms 12.945 ms
I will post modem diagnostics when I have a chance to move my computer in front of the firewall.
Hop 1 should be 192.168.x.x indicating the router is in NAT mode...
When you switched did you reset everything to factory defaults then autodetect WAN settings?
I doubt it since you had a google DNS setup.